Experience in leading development and operation of global enterprise guest value chain facing systems,
including:
-
Multiple
Distribution Channels. These cover
high transaction Web
portals (all Starwood branded web sites
including Sheraton, Westin, W, Four Points, St Regis, Luxury
Collection, Le Meridien, and aLoft), Call Centers technology
including a newly developed SOA based call center system,
and mission-critical systems supporting GDS traffic (Sabre,
Galileo, Amadeus, Worldspan), IDS (Expedia,
Travelocity, Orbitz, etc),
-
Backend systems: Property Search & Shopping System, Rates &
Availability System, Reservations (Inventory, Booking, Promotions system),
Loyalty CRM
-
Distributed
Fulfillment Systems: Property Management System. (Galaxy/LightSpeed),
Kiosk development, and the Starwood Broadband Portal
-
Central Systems:
Sales & Meetings applications, mainframe-based reservations, and
revenue systems
In addition, experience in developing technology strategy
and architecture
roadmap development for mission-critical systems as well as
development of core infrastructure solutions with focus on Service
Oriented Architecture, global networking, and system management.
Product Development Philosophy
Strong believer in Rapid Application Development
methodologies. Even large projects can be split into smaller units
that can be managed around milestones fixed in shorter timeframes
with quick milestone-driven deliverables.
Partnering with Business
The role of the IT
Executive/CIO has become more of a business role. Technology
knowledge is still a must, but what matters most is the ability to
properly bridge the gap between techno-speak and business-talk.
The IT Executive must keep each foot firmly planted: one on
the technology space, the other on the business.
Please visit my
LINKEDIN
profile containing several recommendations about my professional
performance
Other references are available on request
Key Background
I have led many successful projects that introduced technology
innovations in support of business.
I have been tested in providing visionary strategies that work to
solve the needs of complex business problems, and have completely
enjoyed every step of the way in actually implementing the
strategies I have defined.